FAQ

Frequently Asked Questions (FAQ)

Welcome to the Calpora FAQ page. Here you can find answers to the most common questions about orders, shipping, payments, and returns. If you need additional help, our support team will be happy to assist you.

  1. How long does delivery take?

Orders usually require a short processing period before shipping.

• Processing time: 3–6 business days
• Shipping time: 10–30 business days

Delivery times may vary depending on the destination, carrier delays, or high seasonal demand.

For more detailed information, please visit our Shipping Policy page.

  1. Do you offer free shipping?

Yes. We currently offer free standard shipping on all orders delivered within the United States.

  1. Where is Calpora located?

Calpora operates as an online store. Our business contact address is located in Vilnius, Lithuania, while we serve customers shopping within the United States.

  1. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact our support team as soon as possible. We will review the situation and help resolve the issue, which may include a replacement or refund depending on the case.

  1. Can I cancel my order?

Orders can typically be cancelled within 24 hours after purchase. If you wish to cancel your order, please contact us as soon as possible.

Once the order has entered processing or shipping, cancellation may no longer be possible.

  1. What is your return policy?

Customers may request a return within 15 days of receiving the product, provided the item is unused and in its original condition.

Certain items, such as underwear and swimwear, may not be eligible for return due to hygiene reasons.

For full details, please see our Return & Refund Policy.

  1. When will I receive my refund?

After the returned item is received and inspected, approved refunds are processed to the original payment method.

Depending on the payment provider, refunds typically appear within 5–7 business days.

  1. What payment methods do you accept?

We accept several secure payment options, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay (when available)

  1. Do you ship internationally?

At the moment we ship within the United States only.

  1. Do you have a physical store?

Calpora currently operates as an online store only, which allows us to offer a wider product selection and competitive prices.

  1. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can follow your package during delivery.

  1. How can I contact customer support?

If you need assistance, you can reach our support team using the contact information below.

Contact Information

Store Name: Calpora
Address: S. Staneviciaus g. 53, Vilnius, LT-07104, Lithuania
Email: Info@calpora.com
Phone: +37064546396

Customer Support Hours: Monday – Friday

We aim to respond to most inquiries within 1–2 business days.