Refund policy

At Calpora, we want you to feel confident when shopping with us. If something isn’t right with your order, we are here to help and will do our best to resolve the issue.

Return Window

Customers may request a return within 15 days of receiving the order. Requests made after this period may not be eligible for return or refund.

Return Conditions

To qualify for a return, the item must:

• Be unused and in original condition
• Include original packaging, tags, and accessories
• Not show visible signs of wear or damage

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. This generally includes:

• Underwear
• Swimwear

If an item is marked as non-returnable in the product description, it will not be eligible for return.

Return Costs

If the item arrives damaged, defective, or incorrect, the return shipping cost will be covered by our store.

For other situations, such as ordering the wrong size or changing your mind, return shipping costs may apply.

How to Start a Return

To request a return, please contact our support team and include your order number and reason for the return.

Our team will review your request and provide instructions for the next steps.

Refund Process

Once we receive the returned item, it will be inspected to confirm it meets our return requirements.

If approved, the refund will be issued to the original payment method used for the purchase. Refund processing typically takes 5–7 business days, depending on your payment provider or bank.

Exchanges

If you would like to exchange an item for a different size or color, please contact our support team. We will do our best to assist you with the exchange process when possible.

Contact Information

Store Name: Calpora
Address: S. Staneviciaus g. 53, Vilnius, LT-07104, Lithuania
Email: Info@calpora.com
Phone: +37064546396